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Crisis-Ready Teams

Data-Driven Lessons from Aviation, Nuclear Power, Emergency Medicine, and Mine Rescue

Mary J. Waller and Seth A. Kaplan

Contents

Introduction: Teams and Crises

1How Teams Respond to Rare, Catastrophic Events: An Overview

Part I: Setting the Tone for a Crisis Response

2Tone, Timing, and Patterns

3How Trauma Teams and Flight Crews Set the Tone

4How Seaport and MBA Crisis Teams Share Information and Avoid Solution Fixation

Part II: Adapting on the Fly

5To Adapt With Routines or Without Them?

6How Flight Crews and Nuclear Plant Crews Adapt During Crises

7How the NEADS Team Adapted to the Nonsensical on 9/11

Part III: Finding the Balance

8Team Leaders & Tensions

9How Nuclear Plant Crews Balance Routine and Improvisation

10How Flight Crews Balance Planning and Acting

11How Mine Rescue Teams Go Slow to Go Fast

Part IV: Helping Teams Become Crisis-Ready

12Designing High-Performing Teams for Crises

13Training High-Performing Teams for Crises

14Enhancing Team Resilience for Crises

15The Ethics of Crisis Preparation